Returns and Shipment Irregularities 12

• How do I return a product I no longer want?
• How do I return a defective item?
• How do I return a damaged item?
• What do I do if I received the wrong item?
• Why do I have to send returns to Canada?

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Billing 18

• What are your accepted methods of payment?
• Why am I being charged an international transaction fee?
• Do you accept payment in other currencies?
• Why does a higher price show up when I add an item to my cart?
• Do you accept MoneyGram or Western Union payments?

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Discounts 5

• What is your reseller program?
• What discounts do you have for bulk orders?
• Why didn't I get the discount you promised?
• What are your coupon conditions?
• Do you give special discounts for special full-time servants?

Shipping 14

• My order has the wrong shipping address. Can you change it?
• Does Ministry Ideaz offer free shipping?
• How can I track my order?
• If I order today, when can I expect to receive my order?
• Why are your shipping costs so high?

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Website & Technical Assistance 9

• How do I order on your website?
• Is it possible to zoom in to see your products with more detail?
• Does Ministry Ideaz use "cookies"?
• What if I find a misprint or an error on the website?
• I'm having problems with the online ordering system

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Security 2

• Will my credit card information be secure?
• Is my personal information secure?